Product Safety and Recall Policy

At Sakura Anime Toys, product safety is important. This Policy explains safety information for toy products, age suitability, warnings, safe use, recalls, and product safety communications.

1. General Product Safety

Customers should read and follow all product instructions, age recommendations, warnings, care instructions, battery instructions, and safety information provided with the toy.

Toys should be used only for their intended purpose and according to the age guidance and warnings shown on the product page, packaging, or instructions. Do not modify, cut, drill, overload, misuse, or use a toy in a manner not intended by the manufacturer.

2. Age Guidance and Supervision

Some toys may require assembly or installation of components. Customers are responsible for following all assembly and safety instructions carefully.

Improper assembly, installation, or use may cause product damage, choking hazards, injury, or other safety risks.

For toys requiring assembly, an adult should complete or supervise assembly where the product instructions or age guidance requires it.

3. Small Parts, Magnets, Batteries, and Other Hazards

Certain toys may contain small parts, magnets, batteries, cords, projectiles, or other components that may present choking, ingestion, strangulation, impact, or other hazards if used improperly or by children below the stated age.

If safety components, battery compartments, covers, fasteners, or other protective parts are included, they should be installed, closed, and maintained according to the instructions.

Keep toys away from children who are younger than the stated age recommendation. Small parts, magnets, batteries, cords, and packaging materials should be kept away from young children where applicable. Children should use toys with appropriate adult supervision when required by the product instructions or warnings.

4. Children and Toy Safety

Customers should keep small parts, magnets, batteries, plastic bags, packaging materials, and tools away from young children and pets where applicable. Packaging materials should be disposed of safely before giving the toy to a child.

5. Product Care and Storage

Follow all care and battery instructions provided with the toy. Avoid excessive moisture, direct heat, strong sunlight, harsh cleaning chemicals, or improper cleaning methods unless the product is designed for such conditions.

6. Product Recalls and Safety Notices

If we become aware of a product recall, safety notice, or corrective action affecting a product sold by us, we may contact affected customers using the contact information provided at purchase.

We may also provide instructions regarding repair, replacement, refund, disposal, or other corrective action.

7. Reporting Safety Concerns

If you believe a product presents a safety risk, stop using the product and contact us immediately at info@sakuraanimetoys.com or +1 323 547 2770.

Please include your order number, product name, description of the safety concern, photos or videos, and product labels, batch numbers, or identifying information if available.

8. EU Product Safety Information

For products sold to consumers in the European Union, applicable product safety, manufacturer, importer, responsible economic operator, warning, and traceability information should be provided on the product, packaging, accompanying documentation, product page, or upon request where required by applicable law.

If you have questions about EU product safety information for a product, contact us at info@sakuraanimetoys.com.